PLUCKED and INKED

Privacy Policy & Terms of Service

Effective Date: October 29, 2026
Last Updated: October 29, 2026

Welcome to Plucked and Inked!

At Plucked and Inked, we believe great brow services begin with trust, communication, and care. Whether you're booking an appointment, visiting our website, or exploring our professional brow education offerings, we want you to feel informed and comfortable.

This Privacy Policy & Terms of Service explains how we collect and use personal information, what to expect when booking an appointment, and the policies that help us provide a safe, professional, and enjoyable experience.

Please review this information before using our website or scheduling a service.

PART ONE: PRIVACY POLICY

1. Information We Collect

When you visit our website, book an appointment, contact us, or inquire about professional education, we may collect the following information, depending on how you interact with our business.

Personal and Contact Information

Full name
Email address
Phone number
Appointment preferences
Communication preferences

Appointment and Service Information

Appointment history and requested services
Consultation forms and service preferences
Relevant allergies, skin sensitivities, medications, or previous treatments voluntarily disclosed for service safety
Service notes and client feedback

Payment Information

Payments and appointment deposits may be processed through third-party payment providers. These providers may collect payment information under their own privacy policies.

Client Photographs and Videos

We may take photographs or videos to document brow services. Identifiable client images will be used publicly for marketing or educational purposes only with appropriate permission.

Professional Education Information

If you inquire about Plucked & Inked Brow Mastery training, we may collect your name, contact information, professional background, licensing information, and educational interests.

Website Usage Information

Our website and service providers may collect technical information, including IP address, device type, browser information, pages visited, and interactions with our website.

2. How We Use Your Information

We may use your information to:

Schedule, confirm, and manage appointments.
Send appointment reminders and service updates.
Review consultation information and assess service suitability.
Process deposits, payments, and applicable booking fees.
Maintain appointment and transaction records.
Respond to questions and customer service requests.
Provide aftercare instructions and service information.
Manage memberships and subscriptions where offered.
Respond to professional education inquiries.
Send promotional communications where permitted.
Improve our website, services, and customer experience.
Comply with applicable legal, safety, and business obligations.

We aim to collect only the information reasonably necessary to provide our services and operate our business.

3. Appointment Booking and Third-Party Providers

Plucked & Inked may use third-party platforms to manage appointment scheduling, payments, website hosting, consultation forms, and business communications.

When you interact with these platforms, your information may also be processed under their respective privacy policies.

Booking platform: Wix

Payment processor: Through Wix.com specifics can be provided upon request by emailing pluckedandinked@gmail.com

We encourage clients to review the privacy practices of any third-party booking or payment service they use.

4. Client Consultation and Safety Information

Your safety and brow health are important to us.

Before certain services, we may request information about allergies, medications, skin conditions, skincare products, recent treatments, and previous reactions.

This information helps us evaluate whether a service is appropriate and maintain relevant client records.

We do not intend to use consultation-related health information for unrelated advertising purposes.

5. Client Photography and Video

Before-and-after photos and videos may be taken for service documentation, education, or promotional purposes.

We seek appropriate permission before publishing identifiable client images on our website, social media, or marketing materials.

Clients may decline promotional photography without affecting their eligibility for salon services.

If you have concerns about an image featuring you, please contact us so we can review your request.

6. Marketing Communications

If you subscribe to updates or otherwise agree to receive promotional communications, we may send information about:

Brow services and appointment availability
Salon announcements and special offers
Membership or subscription updates
Arched Insights educational content
Brow Mastery professional training opportunities

You may unsubscribe from promotional emails using the unsubscribe link provided or contact us directly.

Promotional text messages will include applicable opt-out instructions.

Necessary appointment confirmations, receipts, and service-related communications may continue after you opt out of marketing.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.

Depending on the tools enabled, cookies may also be used for advertising measurement or personalization.

You may manage certain cookies through your browser settings or available website privacy controls.

Analytics and advertising disclosure: We may use Google Analytics, Meta Pixel, advertising cookies, or similar technologies. Consent or opt-out mechanisms can be submitted to pluckedandinked@gmail.com

8. Sharing Your Information

We may share personal information with service providers that help us operate our business, including:

Appointment booking providers
Payment processors
Website hosting providers
Email and text messaging services
Client management systems
Website analytics providers
Professional advisers or authorities when legally required

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, or address security concerns.

Sale or sharing of personal information: No personal information is sold, shared for targeted advertising, or otherwise disclosed in ways requiring additional privacy notices or opt-out rights.

9. Information Security

We seek to use reasonable administrative, technical, and organizational safeguards appropriate to the personal information we handle.

However, no website, electronic communication, or storage system can be guaranteed completely secure.

10. Information Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business records, resolve disputes, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and relevant requirements.

When information is no longer needed, we seek to delete, de-identify, or securely dispose of it as appropriate.

11. Your Privacy Rights and Choices

Depending on applicable law, you may have the right to:

Request access to certain personal information.
Request correction of inaccurate information.
Request deletion of certain information.
Opt out of promotional communications.
Exercise other applicable privacy rights.

Some requests may be limited by legal, safety, recordkeeping, or other permitted reasons.

To submit a privacy request, please contact us using the information provided at the end of this document.

Additional state privacy disclosures:

Privacy Rights and Requests

At Plucked and Inked, we respect your privacy and want you to feel comfortable asking questions about your personal information.

You may contact us to request access to, correction of, or deletion of personal information we maintain about you. We will review requests and respond in accordance with applicable law.

We may need to verify your identity before fulfilling certain requests. Some information may need to be retained for legitimate business, safety, recordkeeping, or legal purposes.

You may opt out of promotional communications using the unsubscribe instructions provided or by contacting us directly.

If additional privacy rights apply to you under state law, we will honor those rights as required.

Privacy contact: pluckedandinked@gmail.com

12. Children's Privacy

Our website and professional education offerings are not directed toward children under the age of 18.

We do not knowingly seek to collect personal information directly from children under 13 through our website.

If you believe a child has provided personal information to us, please contact us.

13. External Websites

Our website may contain links to third-party websites, booking systems, social media platforms, and educational resources.

Plucked and Inked is not responsible for the independent privacy practices of third-party websites.

14. Changes to Our Privacy Policy

We may update this Privacy Policy to reflect changes in our website, services, business practices, or applicable legal requirements.

When changes are made, we will update the date shown at the top of this document and provide additional notice when required by law.

PART TWO: TERMS OF SERVICE

15. Appointments and Booking

All services are provided by appointment unless otherwise stated.

Appointments may be scheduled through our website or designated booking platform.

Clients are responsible for providing accurate contact information to receive confirmations, reminders, and important appointment updates.

By scheduling an appointment, you agree to the applicable booking policies disclosed during the reservation process, to the extent permitted by law.

16. Deposits and Booking Fees

A deposit is required for appointments where indicated during booking.

All appointment deposits are nonrefundable and nontransferable, except where otherwise required by applicable law.

Your deposit is applied toward the total service balance when you attend and complete your scheduled appointment.

If you cancel, reschedule, or fail to attend your appointment, your original deposit will be forfeited and cannot be transferred to another appointment, service, or client, except where required by law or expressly approved by Plucked and Inked.

Deposit amount: Dependent and varies by service

The required deposit amount will be disclosed before the appointment is confirmed.

17. Cancellation Policy

We understand that life happens and schedules sometimes change. We simply ask that you respect the time reserved specifically for your appointment.

A minimum of 24 hours' notice is required to cancel an appointment.

Appointments canceled with less than 24 hours' notice are considered late cancellations.

Late cancellation fees may vary depending on the service booked and the amount of appointment time reserved.

For same-day cancellations, Plucked and Inked may charge up to 100% of the scheduled service price, determined on a case-by-case basis.

Cancellations made less than 24 hours before the appointment may also result in a charge of up to 100% of the scheduled service price, depending on the circumstances.

Your original deposit counts toward any applicable cancellation charge.

The deposit is not added on top of the full service price. The combined deposit and additional cancellation fee will not exceed 100% of the scheduled service price.

For example, if your scheduled service costs $75 and you have already paid a $20 deposit, the maximum additional charge under a 100% cancellation policy would be $55, for a total of $75.

Service-specific cancellation fees: Dependent on the service amount, but can be up to 100% of the total amount of service booked.

Any applicable fees will be disclosed before booking and charged only as permitted by law and the payment authorization provided.

18. Rescheduling Policy

If you need to reschedule an appointment, you must make a new booking.

A new deposit is required for every rescheduled appointment.

Deposits from previously scheduled appointments are nontransferable and cannot be applied toward a new booking.

Please cancel your original appointment at least 24 hours in advance to avoid additional late cancellation fees.

19. Late Arrival Policy

Please arrive on time and ready for your scheduled appointment.

A 5-minute grace period is allowed for late arrivals.

If you arrive more than 5 minutes after your scheduled appointment time, Plucked and Inked may cancel or require rescheduling if there is insufficient time to complete your service safely.

If your appointment is canceled due to late arrival, your original deposit will be forfeited, except where otherwise required by law.

Additional late-arrival fees: late arrivals that result in cancellation are also subject to the late cancellation fee policy.

20. No-Call, No-Show Policy

A no-call, no-show occurs when a client fails to attend a scheduled appointment without providing notice.

No-call, no-show appointments result in forfeiture of the original deposit, except where otherwise required by law.

Plucked and Inked may also charge up to 100% of the scheduled service price, including the original deposit, on a case-by-case basis.

The deposit already paid is credited toward the total no-show charge and is not charged in addition to the full service price.

Repeated no-call, no-show appointments may result in additional booking requirements, advance payment requirements, or restrictions on future appointments, subject to applicable law.

21. Consultations and Service Eligibility

Your skin and brow health will always be a priority at Plucked & Inked.

Clients may be asked to complete consultation forms or answer questions about:

Allergies and previous reactions
Skin conditions and sensitivities
Medications and skincare products
Recent cosmetic or skin treatments
Previous brow services
Desired results

Please provide accurate and complete information that may affect the safety or suitability of your service.

Plucked and Inked reserves the right to modify, postpone, or decline a service when proceeding could create an unreasonable safety risk or when the service is otherwise inappropriate.

Deposit handling when the studio declines a service: Deposits are retained as policies for contraindications are stated and required an acknowledgment before proceeding to book the service.

22. Brow Waxing, Tinting, and Lamination

Brow services are tailored to each client's natural brow hair, skin condition, hair integrity, and desired results.

Results may vary depending on hair growth patterns, density, previous treatments, and individual characteristics.

We cannot guarantee that your results will look identical to inspiration photos or another client's brows.

Certain chemical services may require product specific screening and additional precautions.

Services will be offered only when appropriate for the client and permitted under applicable laws and product requirements.

23. Aftercare Responsibilities

Proper aftercare helps protect your skin and maintain your brow results.

Clients are responsible for following the aftercare instructions provided after their services.

If you have questions or experience unexpected concerns following an appointment, please contact Plucked and Inked.

Seek prompt medical attention for severe or rapidly worsening reactions.

24. Pricing and Payments

Service prices are displayed on our website or booking platform and may change periodically.

Applicable service prices, deposits, fees, and taxes will be disclosed before payment.

Accepted payment methods: Cash, Zelle, Checks, PayPal

Remaining service balance: due at the completion of service

Any applicable cancellation or no-show charges will be calculated using the scheduled service price and the policies disclosed before booking.

Gratuities are optional unless otherwise clearly disclosed.

25. Refunds and Service Concerns

Completed services are generally nonrefundable, subject to applicable law.

Because services involve professional time, products, and individualized work, refunds are not automatically provided based on personal preferences or differences between expected and actual results.

However, we want every client to feel comfortable communicating questions or concerns.

If you are dissatisfied with a service, please contact Plucked and Inked so we can review the situation and determine whether an adjustment or another resolution is appropriate.

Service concern reporting period: 24 hours

Nothing in this policy limits consumer rights or remedies that cannot legally be waived.

26. Memberships and Subscriptions

If Plucked & Inked offers memberships, subscriptions, or recurring service plans, separate terms may apply.

These may include:

Membership pricing and billing frequency
Included services and benefits
Appointment and redemption requirements
Rollover or expiration of unused benefits
Cancellation and renewal procedures
Refund or transfer restrictions

Recurring payment terms and authorizations will be disclosed before enrollment.

Membership terms: This plan automatically regenerates monthly until cancelled. Please note that refunds cannot be issued for charges incurred due to failure to cancel your subscription.

27. Photography and Media Consent

Plucked & Inked may request permission to photograph or record brow services.

Identifiable client photos and videos may be used for marketing, social media, portfolio, or educational purposes with appropriate permission.

Clients may decline promotional photography without affecting their eligibility for salon services.

A separate photo or video consent form may be used when appropriate.

28. Professional Brow Education

Plucked & Inked may offer professional brow education through its Brow Mastery training program.

Educational offerings may include brow mapping, waxing, tinting, lamination, consultations, safety, and professional development.

Separate enrollment terms may apply, including:

Eligibility and licensing requirements
Course fees and deposits
Attendance requirements
Cancellation and refund policies
Hands-on training expectations
Competency assessments
Certificate completion requirements

Participation in training or receipt of a certificate does not grant a professional license or expand an individual's legal scope of practice.

Students remain responsible for maintaining any professional licenses or authorizations required for the services they perform.

29. Website Content and Intellectual Property

Unless otherwise stated, original Plucked & Inked website content, photographs, graphics, educational materials, written resources, and branding belong to Plucked & Inked or are used with permission.

Unauthorized commercial reproduction, distribution, or resale of original content is prohibited, except where permitted by law.

30. Educational Information Disclaimer

Information shared on our website, blog, social media, and educational platforms is intended for general informational and educational purposes.

It does not replace individualized consultation, appropriate professional training, or medical advice.

Beauty professionals are responsible for practicing within their lawful scope and following applicable product instructions.

31. Third-Party Services

Our website may provide access to third-party booking, payment, communication, and educational platforms.

These platforms may operate under separate terms and privacy policies.

Plucked & Inked is not responsible for services independently provided by third parties, except as required by law.

32. Changes to Services and Terms

Plucked & Inked may update its services, pricing, operating procedures, and Terms of Service as needed.

Updated terms will be posted on our website with a revised effective date.

Existing paid bookings, memberships, and educational enrollments will be handled according to the applicable agreed terms and legal requirements.

33. Governing Law

These Terms of Service are governed by applicable laws of the State of Texas, without limiting mandatory consumer rights or protections.

PART THREE: CONTACT INFORMATION

34. Contact Plucked & Inked

If you have questions about this Privacy Policy & Terms of Service, need assistance with an appointment, or wish to submit a privacy-related request, please contact us.

Plucked and Inked

Website: www.pluckedandinked.com

Email: pluckedandinked@gmail.com

Phone: 8175839115

Location: 923 W Glade road Ste. B Hurst Tx, 76054

We appreciate the trust you place in Plucked and Inked and look forward to welcoming you into the brow chair.

Thank you for choosing Plucked and Inked! 💜